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01902 757 574
This document is subject to English Law and the jurisdiction of English Courts
TERMS OF BUSINESS
The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Please use this information to decide if our services are right for you.
Treating Customers Fairly
We set high standards for our conduct in treating customers fairly at all times. Marcus Francis, Director, is appointed to oversee our TCF policy and, if at any time, you feel that you have not been treated fairly please contact him in order that the natter may be addressed.
Who Regulates Us
Alexander Head & Co Ltd is authorised by the Financial Conduct Authority. Our FCA number is 489803. Our permitted business is advising on arranging, transacting and administering general insurance contracts. You can check this on the FCA’s Register by visiting their website www.fca.gov.uk/register or, by contacting the FCA on 0800 111 6768.
Prevention of Bribery
Marcus Francis is also appointed to ensure that we meet the requirements of the Bribery Act 2010. If at any time you feel that we have not acted in a fit and proper manner in this respect you should contact him immediately.
Our Service
We are an independent insurance intermediary, and we will act on your behalf in:
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Arranging your insurance cover with insurers to meet with your requirements or where requirements cannot be fully met, provide you with enough information to enable you to make an informed purchasing decision.
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Providing advice and helping with any changes that you need to make to your insurance during the policy period.
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Telling you when you need to renew your policy in time to allow you to consider and arrange any continuing cover.
Disclosure of Material Facts (Commercial Clients)
This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.
We will carry out a fair analysis of the market comparing a sufficiently large number of providers to identify the most suitable product for your requirements and, if this is not the case, we will advise you of the limited nature of our enquiries prior to inception.
In certain circumstances we may owe a duty of care to other parties. When such circumstances occur, we will advise you in order that you may be aware of any possible conflict of interest.
We will take every care to ensure the financial stability of any insurer that we recommend to you, but we cannot be held responsible if that firm subsequently ceases to trade or is unable to meet its obligations.
Your Duty to Disclose Information
It is your duty to take reasonable care to answer all questions honestly and to the best of your knowledge. It is important that all statements you make on proposal and claim forms are full, accurate and true. If we complete a form on your behalf, you must check that the answers are correct before signing. Failure to comply with the above could invalidate your policy and mean that all or part of your claim may not be paid.
Information on Costs
In addition to the premiums charged by insurers, we may charge a professional fee to cover such transactions as mid-term adjustments and replacement cover notes/duplicate certificates from time to time, depending on the work and risk involve. The specific amount and purpose of any fees and administration charges will always be advised to you in advance. We earn the entirety of our commission and/or fees when your risk is successfully placed and take our commission and/or fees when we make payments to insurance companies.
Complaints
It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service, we have a formal complaints procedure. In the first instance you should address your complaint to our Managing Director at the address overleaf. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsmen Services.
Mid-term adjustments or cancellations
In the event of an adjustment that results in a return premium or cancellation mid-term, we will refund the premium due net of our full commission and any charge made by insurers. Where the premium is being paid by instalments we will claim our full commission along with any charge made by the insurers in the calculations of any outstanding monies.
Confidentiality
All personal information about you will be treated as private and confidential. We are registered under the Data Protection Act 1998 and undertake to comply with the Act in our use and protection of your personal information and its security.
Payment Terms
This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.
Claims and Underwriting Exchange Register and Motor Insurance Anti-Fraud Register
Insurers pass information to the Claims and Underwriting Exchange Register operated by Database Services Limited and the Motor Insurance Anti-Fraud Register compiled by the Association of British Insurers. The objective is to check information provided and to prevent fraudulent claims. Motor insurance details are also added to the Motor Insurance Database operated by the Motor Insurers’ Information Centre (MIIC) which has been formed to help identify uninsured drivers and may be accessed by the police to help confirm who is insured to drive. In the event of an accident this database may be used by insurers, MIIC and your motor insurers to identify relevant policy information. Other insurance related databases may also be added in the future.
Commission
You are entitled at any time to request information regarding any commission that we have received as a result of placing your insurance business.
Claims
As part of our service, we will assist you with any claim you need to make. If you are ever in any doubt as to what action to take in the event of a claim, please contact us as soon as possible at the address over and we will tell you what your responsibilities are in relation to making a claim.
How we will handle your money
Our client bank account has been set up in accordance with strict rules laid down by the FCA under a Statutory Trust. In arranging your insurance, we may employ the services of other intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. Any interest earned on your money whilst in our possession will be retained by us.
Fair Value Policy
Click here to view
Consumer Duty Policy
Click here to view
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