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This document is subject to English Law and the jurisdiction of English Courts
TERMS OF BUSINESS

The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Please use this information to decide if our services are right for you.

Who regulates us

Alexander Head & Co Ltd is authorised by the Financial Conduct Authority. Our FCA number is 489803. Our permitted business is advising on arranging, transacting and administering general insurance contracts. You can check this on the FCA’s Register by visiting their website www.fca.gov.uk/register  or, by contacting the FCA on 0800 111 6768.

Our Service

We are an independent insurance intermediary and we will act on your behalf in:

  1. Arranging your insurance cover with insurers to meet with your requirements or where requirements cannot be fully met, provide you with enough information to enable you to make an informed purchasing decision.
  2. Providing advice and helping with any changes that you need to make to your insurance during the policy period.
  3. Telling you when you need to renew your policy in time to allow you to consider and arrange any continuing cover.

We will carry out a fair analysis of the market comparing a sufficiently large number of providers to identify the most suitable product for your requirements and, if this is not the case we will advise you of the limited nature of our enquiries prior to inception.

In certain circumstances we may owe a duty of care to other parties.
When such circumstances occur we will advise you in order that you may be aware of any possible conflict of interest.

We will take every care to ensure the financial stability of any insurer that we recommend to you but we cannot be held responsible if that firm subsequently ceases to trade or is unable to meet its obligations.

Information on Costs

In addition to the premiums charged by insurers, we may charge a professional fee to cover such transactions as mid-term adjustments and replacement cover notes/duplicate certificates from time to time, depending on the work and risk involve. The specific amount and purpose of any fees and administration charges will always be advised to you in advance.  We earn the entirety of our commission and/or fees when your risk is successfully placed and take our commission and/or fees when we make payments to insurance companies.

Mid-term adjustments or cancellations

In the event of an adjustment that results in a return premium or cancellation mid-term, we will refund the premium due net of our full commission and any charge made by insurers.  Where the premium is being paid by installments we will claim our full commission along with any charge made by the insurers in the calculations of any outstanding monies.

Payment Terms

We accept payment by cash, cheque or monthly installment.  If you elect to pay by monthly installment, this will be transacted with either Premium Credit Limited or Close Premium Finance who in turn will send you a welcome pack detailing full terms and conditions. If any credit agreement is not met, you hereby acknowledge and agree that we may instruct cancellation of the affected policies and use the resultant return premiums to offset any outstanding costs.

How we will handle your money

Our client bank account has been set up in accordance with strict rules laid down by the FCA under a Statutory Trust.  In arranging your insurance we may employ the services of other intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. Any interest earned on your money whilst in our possession will be retained by us.

Commission

You are entitled at any time to request information regarding any commission that we have received as a result of placing your insurance business.

Treating Customers Fairly

We set high standards for our conduct in treating customers fairly at all times. Marcus Francis, Director, is appointed to oversee our TCF policy and, if at any time, you feel that you have not been treated fairly please contact him in order that the natter may be addressed.

Prevention of Bribery

Marcus Francis is also appointed to ensure that we meet the requirements of the Bribery Act 2010. If at any time you feel that we have not acted in a fit and proper manner in this respect you should contact him immediately.

Disclosure of Material Facts (Commercial Clients)

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy and when you renew your insurance. It is important that all statements you make on a proposal form, claim form and other documents are full and accurate. If a form is completed on your behalf, you should check that the answers given to any of the questions are true and accurate before signing the document. Failure to disclose any material information to your insurers could invalidate your insurance cover and mean that part or all of your claim may not be paid. If you are in any doubt as to whether information is material, you should disclose it.

Your Duty to Disclose Information

It is your duty to take reasonable care to answer all questions honestly and to the best of your knowledge. It is important that all statements you make on proposal and claim forms are full, accurate and true. If we complete a form on your behalf you must check that the answers are correct before signing. Failure to comply with the above could invalidate your policy and mean that all or part of your claim may not be paid.

Complaints

It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service we have a formal complaints procedure. In the first instance you should address your complaint to our Managing Director at the address overleaf. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsmen Services.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS.  You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from FSCS.

Confidentiality

All personal information about you will be treated as private and confidential.  We are registered under the Data Protection Act 1998 and undertake to comply with the Act in our use and protection of your personal information and its security.

Claims and Underwriting Exchange Register and Motor Insurance Anti-Fraud Register

Insurers pass information to the Claims and Underwriting Exchange Register operated by Database Services Limited and the Motor Insurance Anti-Fraud Register compiled by the Association of British Insurers. The objective is to check information provided and to prevent fraudulent claims.  Motor insurance details are also added to the Motor Insurance Database operated by the Motor Insurers’ Information Centre (MIIC) which has been formed to help identify uninsured drivers and may be accessed by the police to help confirm who is insured to drive.  In the event of an accident this database may be used by insurers, MIIC and your motor insurers to identify relevant policy information.  Other insurance related databases may also be added in the future.

Claims

As part of our service we will assist you with any claim you need to make.  If you are ever in any doubt as to what action to take in the event of a claim please contact us as soon as possible at the address over and we will tell you what your responsibilities are in relation to making a claim.

For insurance that offers the dedicated level of service your business deserves, call us on
01902 757 574

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